Quality Evaluation Agent in Dynamics 365 Customer Service and Dynamics 365 Contact Center is an AI-led evaluation framework that empowers teams to deliver consistent, scalable...
Month: February 2026
You can sign up at any time and you’ll receive seven editions, delivered once per week, until...
“Despite some of the hype, Moltbook is not the Facebook for AI agents, nor is it a...
An experimental surgical procedure that’s helping people have babies after they’ve had treatment for bowel or rectal...
It seems to work! Last week, a team in Switzerland shared news that a baby boy had been...
As AI becomes central to contact center operations–powering every customer engagement channel–evaluation is no longer a back-office...
The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact...
As self-service becomes the first stop in contact centers, AI agents now define the frontline customer experience. Modern...
That reality has led to bottlenecks and maintenance burdens, and the impact is showing up in performance....
Every time OpenAI, Google, or Anthropic drops a new frontier large language model, the AI community holds...
