The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public...
Month: June 2026
Unifying service activity into a continuous, connected experience Service work rarely happens in isolation. What looks like...
Email Classification adds intelligent context to enhance Automatic Record Creation (ARC) and enable a smarter service flow....
Courts are starting to grapple with this question. In February, a federal court in Michigan ruled that...
As a developer advocate working with web and mobile application developers, I’ve often heard about the need...
2 SpaceX plans to raise $75 billion in IPO at $135 per shareThe company intends to sell...
This isn’t Google’s first foray into flexibility; the company has agreements with utilities across the US to...
Building on that success, HSS is now deploying AI agents in non-clinical patient-facing settings with an AI...
That’s where AI comes in. Today’s models can already take on a range of basic administrative work,...
Case study Sam Finnegan-Dehn works in fundraising for a charity, but he moonlights as a math and...
