The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact...
Year: 2026
As self-service becomes the first stop in contact centers, AI agents now define the frontline customer experience. Modern...
That reality has led to bottlenecks and maintenance burdens, and the impact is showing up in performance....
Every time OpenAI, Google, or Anthropic drops a new frontier large language model, the AI community holds...
A recent NPR investigation found that the Trump administration had secretly rewritten nuclear rules, stripping environmental protections...
That was certainly the case for Claude Opus 4.5, the latest version of Anthropic’s most powerful model,...
Last year, we launched the Amazon Elastic Compute Cloud (Amazon EC2) C8i instances, M8i instances, and R8i...
When customers place an order, they expect speed, accuracy, and reliability. Behind the scenes, inventory-to-deliver processes are...
I was speaking with a brother the other day, a man seasoned by many years. He has...
We’re excited to announce the general availability of proactive voice engagements in Dynamics 365 Contact Center, delivering...
