What’s one of the most persistent challenges in customer service? The last mile. A resolution might be proposed,...
Microsoft
We are thrilled to announce that the Customer Feedback Survey Agent, powered by Microsoft Copilot Studio in...
https://aka.ms/IgniteMCPBlog At Microsoft Build 2025, the Dynamics 365 ERP Model Context Protocol (MCP) server was introduced as...
In our recent blog, we introduced how the Quality Evaluation Agent elevates support excellence by bringing automation, consistency, and...
Over the last few months, our scheduling team has focused on strengthening the core product by addressing...
Customers expect quick and smooth help when they reach out to customer support—whether it’s about a delayed...
Today, we are unveiling the next Fairwater site of Azure AI datacenters in Atlanta, Georgia. This purpose-built...
Business Leaders today are under increasing pressure to deliver operational excellence while navigating fragmented systems, manual workflows,...
Across the globe, pioneering organizations are harnessing the power of AI and agents to enable smarter, faster...
Customer service organizations need tailored, high-productivity employee experiences in order to grow and scale. Dynamics 365 Copilot Service workspace (CSw), formerly...
