For organizations that rely on frontline workers to service and maintain assets in the field, the offline-first experience in Dynamics 365...
Microsoft
We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes....
With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward...
With the latest updates to the Case Management Agent (CMA) in Dynamics 365 Customer Service, Microsoft is...
In today’s connected world, voice communication remains a cornerstone of customer engagement. Whether it’s a support call for customer service or a telehealth session with a doctor,...
As AI transforms customer service, sales, and operational workflows, organizations are eager to harness its potential. However,...
For decades, growing revenue in business-to-business (B2B) sales meant expanding the sales team. More sellers, more deals....
We’re excited to announce a major upgrade to how sellers interact with Copilot summaries in Dynamics 365...
Satya Nadella, Chairman and CEO, shared the below communication with Microsoft employees this morning. As we begin...
We’re entering the age of AI agents, a transformative moment reshaping the landscape of business applications and...
