Welcome to the April 2025 release update of unified routing in Dynamics 365 Customer Service and Dynamics...
Technology
The next wave of innovation for Microsoft Dynamics 365 and Microsoft Power Platform starts today. This morning,...
We are excited to announce the general availability of the WhatsApp channel in Dynamics 365 Contact Center,...
Microsoft Copilot for Sales is reimagining sales. Integrated seamlessly into your daily tools across Microsoft 365 and...
We’re continuing our commitment to simplifying support workflows and driving agent productivity with AI-first capabilities in Dynamics...
Today, Amazon Q Developer introduces a new, interactive, agentic coding experience that is now available in the...
Today we’re expanding the Amazon Nova family of foundation models announced at AWS re:Invent with the general...
Today we’re announcing the general availability of second-generation AWS Outposts racks, which marks the latest innovation from...
Rolling out a new ERP or CRM system is a stressful transformation that can take months or...
Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels....
