In modern contact centers, not every customer question can be resolved by a single representative. Complex interactions...
Technology
Growth is exciting—but it introduces complexity. As small and midsize businesses scale, finance and operations become harder...
Today, we’re announcing managed daemon support for Amazon Elastic Container Service (Amazon ECS) Managed Instances. This new...
As many of you are, I’m a parent. And like you, I think about the world I’m...
Last week, what excited me most was the launch of the 2026 AWS AI & ML Scholars...
As organizations continue to seek ways to differentiate through exceptional customer service, many are turning to emerging...
In today’s customer-focused landscape, every interaction matters. Modern contact centers must quickly connect customers with the right expert through voice, chat,...
In August 2025, we introduced AWS User Experience Customization (UXC) capability to tailor user interfaces (UIs) to meet...
At re:Invent 2025, Colin Lazier, vice president of databases at AWS, emphasized the importance of building at...
Hello! I’m Daniel Abib, and this is my first AWS Weekly Roundup. I’m a Senior Specialist Solutions...
