Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer...
Technology
For years, contact centers have shouldered some of the most persistent challenges in customer experience. They’re expected...
Every organization—regardless of size—incurs employee expenses for travel, meals, office supplies, mileage, per diem, and more. When...
Modern customer experiences don’t live in a single system or interaction type. Whether agents resolve complex cases in Dynamics Customer Service or...
In an increasingly connected world, organizations engage customers across diverse cultures, languages, and legal frameworks. A product...
In contact centers, operational excellence doesn’t start with the first customer interaction—it starts much earlier, during setup, configuration, and...
Today at the What’s Next with AWS, Matt Garman, CEO of AWS, Colleen Aubrey, SVP Amazon Applied...
Late March took me to Seattle for the Specialist Tech Conference, one of the most energizing gatherings...
Last week I had the honor of delivering a commencement speech at the University of Namur (uNamur)...
Manufacturing leaders today are under constant pressure: volatile demand, fragile supply networks, inventory risk, and zero tolerance...
