In my last Week in Review post, I mentioned how much time I’ve been spending on AI-Driven...
Technology
I’m excited to announce Amazon S3 Files, a new file system that seamlessly connects any AWS compute...
Last week, I visited AWS Hong Kong User Group with my team. Hong Kong has a small...
A new way to bring service workflows, insights, and actions directly into Copilot Microsoft 365 Copilot is...
Behind every modern contact center transformation is a group of passionate practitioners: people who don’t just adopt...
Make smarter, faster, and more confident quote decisions—right where you work. Project quoting has always required a careful balance—aligning...
Today, we’re announcing the general availability of cross-account safeguards in Amazon Bedrock Guardrails, a new capability that...
In modern contact centers, not every customer question can be resolved by a single representative. Complex interactions...
Growth is exciting—but it introduces complexity. As small and midsize businesses scale, finance and operations become harder...
Today, we’re announcing managed daemon support for Amazon Elastic Container Service (Amazon ECS) Managed Instances. This new...
