As organizations expand globally and adopt AI‑powered customer engagement, complying with call‑recording regulations while maintaining a seamless...
Technology
I have been building with AI agents and MCP tools for a while now, and one question...
A Dynamics 365 Customer Service admin has just configured the Case Management Agent to auto‑populate case fields from incoming emails and...
Enterprises face a significant challenge when deploying AI agents: the desktop and legacy applications that power most...
Spend time with any software engineering team right now and you’ll see something worth paying attention to....
In this article Supply chain disruption is no longer the exception. It is the daily reality every business operates, driven by...
Last week, I took some time off in York, England, often described as the most haunted city...
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer...
For years, contact centers have shouldered some of the most persistent challenges in customer experience. They’re expected...
Every organization—regardless of size—incurs employee expenses for travel, meals, office supplies, mileage, per diem, and more. When...
