Last week, my team visited Seoul to meet AWS Korea User Group (AWSKRUG) leaders. AWSKRUG is the...
Technology
Service organizations schedule work in very different ways. A utility must account for regulatory windows and technician...
The new Copilot experience doesn’t just assist service professionals inside the CRM—it reasons and acts across the...
Delivering end to end agentic customer experiences across, sales, service, and marketing with Microsoft Dynamics 365 Customer Insights Challenge: Customer...
AWS Builder Center turned one year old last week. Launched on July 9, 2025, the platform has...
On July 13, 2006, we launched Amazon Simple Queue Service (Amazon SQS) as one of the first...
At Microsoft, our commitment to continuously improving the Dynamics 365 Field Service scheduling experience is rooted in...
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales...
Watch your AI work on real, live cases, predicting, recommending, and resolving, without it ever touching a...
A couple of editions ago I wrote about what I find so energizing about working with startups....
