In this article Your customer relationship management (CRM) knows a lot about what already happened—and an incomplete picture...
Technology
Email continues to be one of the most widely used customer support channels. However, resolving customer issues...
AI agents are reshaping retail, but an agent is only as powerful as the systems it can...
The first days in a new role set the tone for an employee’s entire journey. Done well,...
With the General Availability of Service Agent and MCP tools in Microsoft 365 Copilot, service organizationscontinue to...
Upgrading a Kubernetes control plane has long been a one way door. Open source Kubernetes doesn’t support...
If you manage TLS certificates for your applications, you know the challenge: certificates expire, and when they...
When you run compute-intensive workloads like real-time analytics, batch processing, video encoding, scientific modeling, or CPU-based machine...
Today, we’re announcing AWS CloudFormation Express mode, a new deployment mode that accelerates deployments for developers and AI...
It has been a busy stretch on the AWS Summit circuit. At the New York City Summit,...
