AWS Graviton processors have improved steadily across generations, with each iteration delivering advances in compute performance, price-performance,...
Technology
Today, we’re announcing the availability of Claude Fable 5 on Amazon Bedrock and Claude Platform on AWS....
This week, the AWS IoT Device SDK for Swift reached general availability. As a member of the Swift Server Workgroup...
For years, contact centers have relied on traditional IVR scripted workflows to manage customer conversations. While effective...
Today, we’re announcing a new console experience in Amazon Bedrock for you to experiment, iterate, and scale...
The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public...
Unifying service activity into a continuous, connected experience Service work rarely happens in isolation. What looks like...
Email Classification adds intelligent context to enhance Automatic Record Creation (ARC) and enable a smarter service flow....
As a developer advocate working with web and mobile application developers, I’ve often heard about the need...
In my last Week in Review post, I shared what I’d been hearing from customers in the...
