Modern customer experiences don’t live in a single system or interaction type. Whether agents resolve complex cases in Dynamics Customer Service or...
Technology
In an increasingly connected world, organizations engage customers across diverse cultures, languages, and legal frameworks. A product...
In contact centers, operational excellence doesn’t start with the first customer interaction—it starts much earlier, during setup, configuration, and...
Today at the What’s Next with AWS, Matt Garman, CEO of AWS, Colleen Aubrey, SVP Amazon Applied...
Late March took me to Seattle for the Specialist Tech Conference, one of the most energizing gatherings...
Last week I had the honor of delivering a commencement speech at the University of Namur (uNamur)...
Manufacturing leaders today are under constant pressure: volatile demand, fragile supply networks, inventory risk, and zero tolerance...
In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – logging outcomes,...
Today, we’re announcing Claude Opus 4.7 in Amazon Bedrock, Anthropic’s most intelligent Opus model for advancing performance...
Today, we’re announcing the general availability of AWS Interconnect – multicloud, a managed private connectivity service that...
