In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – logging outcomes,...
Technology
Today, we’re announcing Claude Opus 4.7 in Amazon Bedrock, Anthropic’s most intelligent Opus model for advancing performance...
Today, we’re announcing the general availability of AWS Interconnect – multicloud, a managed private connectivity service that...
In my last Week in Review post, I mentioned how much time I’ve been spending on AI-Driven...
I’m excited to announce Amazon S3 Files, a new file system that seamlessly connects any AWS compute...
Last week, I visited AWS Hong Kong User Group with my team. Hong Kong has a small...
A new way to bring service workflows, insights, and actions directly into Copilot Microsoft 365 Copilot is...
Behind every modern contact center transformation is a group of passionate practitioners: people who don’t just adopt...
Make smarter, faster, and more confident quote decisions—right where you work. Project quoting has always required a careful balance—aligning...
Today, we’re announcing the general availability of cross-account safeguards in Amazon Bedrock Guardrails, a new capability that...
