Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are moving to digital channels, and...
Technology
Customer expectations for service interactions continue to rise. They want conversations that are fast, accurate, and increasingly human. Today, we’re excited to...
Today, we’re announcing the general availability of OpenClaw on Amazon Lightsail to launch OpenClaw instance, pairing your...
This past week, I’ve been deep in the trenches helping customers transform their businesses through AI-DLC (AI-Driven...
Empowering contact centers to safely handle sensitive, high‑trust customer journeys Delivering secure, compliant, and seamless customer experiences...
We’re excited to introduce Desktop Companion App (DCA) support for Dynamics 365 Contact Center in Embedded mode, delivering lower latency, improved...
Enterprise resource planning (ERP) decisions are among the most consequential investments a business can make; shaping how...
As enterprise workloads become more agentic, the expectations of ERP systems—and the teams that operate them—are shifting. Batch jobs, workflow orchestration, data import/exports, and background...
Since 2019, Microsoft and OpenAI have worked together to advance artificial intelligence responsibly and make its benefits broadly...
At re:Invent 2025, we introduced a completely re-imagined AWS Security Hub that unifies AWS security services, including...
